Privacy Policy
At FGX Integrated Logistics, we are committed to safeguarding your personal information. We collect data such as name, address, contact info, shipping and payment details to process shipments and improve our service. This data may be shared only with logistics partners and legal authorities as required. We never sell your information.
Terms & Conditions
- Service Scope: Covers all logistics and courier services provided by FGX Integrated Logistics.
- Shipment Liability: We are not liable for delays caused by customs, incorrect addresses, or packaging faults not under our control.
- Payment: All bookings require prepayment unless otherwise agreed.
- Prohibited Items: Includes hazardous materials, illegal goods, perishables, and items restricted by law.
Refund & Return Policy
Due to the nature of logistics services, FGX Integrated Logistics does not offer returns or refunds once a shipment has been dispatched. Exceptions may be considered only for duplicate payments or non-dispatched shipments. For such requests, contact info@fgxlogistics.in within 3 days of payment.
Domestic Shipping Policy
- Coverage: We serve all major cities and towns in India.
- Delivery Time: 2–7 business days based on location. Remote areas may take longer.
- Charges: Based on weight, size, and delivery zone.
- Delays: FGX is not liable for delays due to strikes, natural disasters, or wrong address entry.
- Prohibited Items: Perishables, live animals, and flammable or restricted goods.
International Shipping Policy
- Coverage: Over 200 countries with global courier partners like DHL, FedEx, UPS, and Aramex.
- Delivery Time: 5–12 business days depending on destination and service level.
- Customs & Duties: The consignee is responsible for import duties and taxes.
- Restricted Items: No shipping of flammable, hazardous items or goods restricted by IATA or destination country laws.
- Liability: We are not liable for delays or penalties due to customs or misdeclared goods.